Frequently Asked Questions

This Agreement was last modified on 18th february 2016

, FAQ, princxkonline


Why is the payment method I want to use not available?

During Anniversary Sale, a large amount of payments are being processed at the same time. Some online payment providers may experience an overload and temporarily take their service offline. We suggest that you use another payment method to place your order or wait and try again later.

I got an error message during the payment process. What should I do?

If you got an error message on our website, please check your order status.
  • Because we process a lot of payments at the same time, it might take a while before the order status is updated. We hope we can count on your patience and understanding.
  • For some payment methods, you might get redirected to another page of a third financial party. If you received an error message here, it is best to get in touch with your payment provider directly.

I paid for my order already, but I haven’t received a message from my bank. What’s going on?

Because we are processing a high of amount payments at the same time, it might take a bit longer than usual before you get an update from your bank.
  • If the order status says: Payment being verified, it means we’ve already started processing your payment.
  • Please check your order status again in 6 hours.

Why has my order been closed?

Sometimes orders are closed for security reasons. If you received an email from us please follow the instructions here. If you do not receive an email, you can try to place the order again later.

My order has been closed. When will I get my refund?

If your paid order has been closed/cancelled, your payment will be refunded to your account. This normally takes about 3 to 20 working days. Please wait patiently to receive it in your account.

How do I get a coupon back?

Due to huge volume during Anniversary Sale, there might be delay in coupon return. Please wait patiently and check it again few hours later.
  • If you receive a full refund on an order used with princxkonline Coupons or princxkonline Select Coupons, the coupon(s) will be returned to you while they are still valid.
  • However, please note that if you receive a full refund on an order used with a Store Coupon, the Store Coupon will not be returned to you.


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