Why is the payment method I want to use not available?
I got an error message during the payment process. What should I do?
- Because we process a lot of payments at the same time, it might take a while before the order status is updated. We hope we can count on your patience and understanding.
For some payment methods, you might get redirected to another page of a third financial party. If you received an error message here, it is best to get in touch with your payment provider directly.
I paid for my order already, but I haven’t received a message from my bank. What’s going on?
- If the order status says: Payment being verified, it means we’ve already started processing your payment.
Please check your order status again in 6 hours.
Why has my order been closed?
My order has been closed. When will I get my refund?
How do I get a coupon back?
- If you receive a full refund on an order used with princxkonline Coupons or princxkonline Select Coupons, the coupon(s) will be returned to you while they are still valid.
However, please note that if you receive a full refund on an order used with a Store Coupon, the Store Coupon will not be returned to you.